FAQ
Frequently Asked Questions
How Can We Help You?
- How long has ToolPro been in business?
- Is ToolPro a large company?
- Where are your tools made?
- Who makes the tools?
- A lot of drywall tools seem very similar. What is different about ToolPro?
- Where can I find ToolPro tools?
- Do your tools come with a Warranty or Guarantee?
- Can I get repair parts for my stilts or bench?
- How do I get in touch with ToolPro?
- Do you carry other manufacturers’ products?
- Can you help me with large quantities or items you don't normally carry?
- I want to return my purchase. What do I do?
Returns
- I would like to return a gift that was sent to me. How do I do that?
- Can I exchange my order instead of returning it?
- I printed out my label and misplaced it. How can I retrieve it again?
- How long does it take for me to get a refund?
- Do your pre-paid labels cover international returns?
- I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
- I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?
- What is Drop-off without shipping box and label?
- How do I return orders shipped in multiple boxes?
Shoes/Brands
Across the Board
- Are there Zappos.com gift certificates and/or gift cards?
- Do you do back orders?
- Do you have a catalog?
- Do you have a price matching policy?
- Do you match prices if an item goes on sale after my purchase?
- Do you offer Live Chat support?
- How can I write a review on a product?
- How do I unsubscribe from any of your mailing lists?
- How do I use my Gift Certificate/Coupon Code?
- I tried to check out and the item in my shopping cart disappeared, what happened?
- Is the item I want going to go on sale soon?
- My email address has changed. How do I update this information to my current account?
- The item I want is out of stock. What do I do now?
- Do you accept orders through VOIP?
- How do I care for XYZ fabric?
- What is a Zappos Verified Purchase review?
- Does Zappos sell single shoes or different sized shoes?
- Do you ship internationally?
- Do you have Guest checkout?
Suspicious Activity
- I received an email from Zappos.com regarding an order I didn’t place. What should I do?
- How do I identify whether an Email is or is not from Zappos?
- What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?
Payment Information
- Do you accept international credit cards?
- Do you allow Cashier's Checks or Money Orders?
- Do you charge sales tax on any item?
- What forms of payment do you accept?
- What can cause my order to be delayed?
- Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
About
How Can We Help You?
How long has ToolPro been in business?
We opened our doors in 1990, so we’re in our fourth decade in business. Before that, beginning in 1983 Rick had opened five drywall supply yards in Georgia and founded the old Tools for Trades tool wholesaler, which was the first of its kind. Our collective experience goes back a long way.
Is ToolPro a large company?
We’re smaller than you might think. We have a team of seven in the Sales department helping you, 8:00 am to 5:00 pm EST, Monday through Friday. We are family owned and employ less than 35 people, other than manufacturing personnel.
Where are your tools made?
Our manufacturing locations vary and are based upon where we can develop the best quality of tools, at the lowest cost to you. We’re proud to say that over 80% of our tools are made in America.
A lot of drywall tools seem very similar. What is different about ToolPro?
To put it simply, they are the best-value drywall tools you can buy. Manufactured to our designs and specifications, our tools give you lasting quality - without the added expense of features that don't really help you. You can find cheaper tools, or more expensive ones, but we just can't imagine why you’d need them.
Where can I find ToolPro tools?
Our tools are sold in hardware and building supply dealers nationwide. ToolPro brand is now available online at HomeDepot.com, Lowes.com, Amazon.com, and many others!
Do your tools come with a Warranty or Guarantee?
We guarantee you will love your tools, but if there is an issue, we’ll make it right! Contact our returns department by sending us an email via our Contact Us form to ensure that your issue is handled appropriately.
Can I get repair parts for my stilts or bench?
We can supply repair parts for most items. Just ask your dealer for details.
How do I get in touch with ToolPro?
The best and quickest way is through your local dealer. You can also reach us via our Contact Us form and we will respond as quickly as possible, usually by the next day.
Do you carry other manufacturers’ products?
Yes, we have all the major manufacturer's products. We house over 4,000 SKUs in our Kennesaw, GA based warehouse, just outside Atlanta, GA. Contact your dealer for more options.
Can you help me with large quantities or items you don't normally carry?
We can quote whatever quantities you want, up to pallets or even full trailers. Special orders are generally restricted to items from vendors we already know, to best ensure you get what you need at a fair price.
I want to return my purchase. What do I do?
You should go back to the dealer from whom you purchased the item. We are not able to process returns on sales through our dealers.
Returns
How long does it take for me to get a refund?
It can take up to 30 days for your return to be inspected and processed for a refund once it is received. Depending on your payment method, additional time may be needed for your financial institution to process the refund.
Do your pre-paid labels cover international returns?
No, our return labels do not cover international returns. To use our return labels, you must send your return from the United States.
I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
An order made with a Gift Card as payment will be refunded back to an e-Gift Card. New Gift Card codes will be emailed to your email address on file.
I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?
For self-service returns on Zappos.com, return by UPS is the only option for most customers. If you prefer a USPS return label, please contact us and we’ll be happy to send you one.
What is Drop-off without shipping box and label?
If available in your area, you can bring your item(s) in their original packaging to a Whole Foods Market. They’ll scan your return code and then pack, label, and ship your return for FREE, so you don’t need a shipping box or label.
How do I return orders shipped in multiple boxes?
If you are returning an order that arrived in multiple boxes, please process a unique return label for each box. Verify the items selected for each return label correspond to the items in each box to ensure proper refunds.
Shoes/Brands
How do I know my shoe size?
If you are unsure of your shoe size, you can measure your feet. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device®, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.
I want to know if you carry a specific brand/color/size/width?
Try clicking the Brands button located at the top of each page—you will be taken to a page where you can view all brands that we are currently offering. Please check back often since we add new brands daily! Or if you know what you're looking for, try the search bar as well.
Across the Board
Are there Zappos.com gift certificates and/or gift cards?
Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Cards are the perfect solution for you! Give one today!
Do you do back orders?
No. We do not do back orders. If an item is out of stock, the Zappos Customer Loyalty Team will notify you and ask if you would like a replacement item.
Do you have a catalog?
No. Currently, we have a 'virtual' catalog to ensure access to the most current styles and selection.
Do you have a price matching policy?
Please visit our Zappos Price Matching page to learn about our price matching policy.
Do you match prices if an item goes on sale after my purchase?
Please visit our Zappos Price Matching page to learn about our price matching policy.
Do you offer Live Chat support?
Yes! To get in contact with one of our live chat specialists, click on the chat link on our Contact Us page.
How can I write a review on a product?
You can write a product review by clicking the ‘Write a review of this product’ button on any product page and following the prompts.
How do I unsubscribe from any of your mailing lists?
You can unsubscribe by calling 1-800-927-7671 or texting CHAT to 833-927-7898 for assistance.
How do I use my Gift Certificate/Coupon Code?
Place items in your shopping cart, proceed to checkout, and enter your code in the box labeled "Redeem Gift Cards and Coupons" before clicking "Apply".
I tried to check out and the item in my shopping cart disappeared, what happened?
Items in your cart may be purchased by other customers, so they aren’t guaranteed until checkout. If an item disappears, you will be notified on the cart page.
Is the item I want going to go on sale soon?
Unfortunately, we cannot predict sales on items. Prices can vary for different colors and styles.
My email address has changed. How do I update this information to my current account?
You can update your email by logging into your account and selecting "Edit Profile". Alternatively, call our Customer Loyalty Team for assistance.
The item I want is out of stock. What do I do now?
Click "Don't see your size?" to sign up for email notifications when the item is back in stock.
Do you accept orders through VOIP?
No, we are unable to accept VOIP calls. Please call us from a landline or mobile phone.
How do I care for XYZ fabric?
Care instructions vary by fabric type. Please refer to the care label on your item for specific guidance.
What is a Zappos Verified Purchase review?
A "Zappos Verified Purchase" review indicates that we have confirmed the reviewer purchased the product at Zappos.
Does Zappos sell single shoes or different sized shoes?
Yes! You can purchase single shoes or different sizes to create your own pair.
Do you ship internationally?
We do not ship internationally except to U.S. Territories and Military addresses.
Do you have Guest checkout?
Guest checkout may be available, but you may need an account for certain services.
Suspicious Activity
I received an email from Zappos.com regarding an order I didn’t place. What should I do?
If you received correspondence regarding an order you didn’t place, it likely wasn’t from Zappos.com. Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately. This type of email is known as a phishing campaign, designed to steal personal information from victims. If you are a Zappos.com customer, check your account to verify your order history. If you are not a customer, contact us for verification.
How do I identify whether an Email is or is not from Zappos?
- A reference to a payment source not accepted by Zappos, like PayPal.
- A request to update payment information unrelated to your orders.
- Links to websites not affiliated with Zappos.
- An order confirmation for an item you didn't purchase.
- Typos, grammatical errors, or unconventional formatting.
- A generic email address not officially associated with Zappos.
- Forged email addresses that appear to be from Zappos.com.
What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?
If you believe you received a phishing email or responded to one, update your online passwords, including your Zappos.com account password. Additionally, report the email to the Federal Trade Commission (FTC). Visit the FTC website for more information on identifying and preventing phishing attacks.
Payment Information
Do you accept international credit cards?
Currently, Zappos.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
For the billing information:
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on Address Line 2.
- Enter your Country for the city.
- Enter AA for the state.
- Enter 11111 for the zip code.
For the shipping information:
- Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Do you allow Cashier's Checks or Money Orders?
No. At this time, Zappos.com does not accept Cashier's Checks or Money Orders.
Do you charge sales tax on any item?
For information on how sales tax is charged, please see the Zappos State Sales Tax page.
What forms of payment do you accept?
Zappos.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?
- If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
- We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover logo will be processed like an actual credit/debit card and only one credit card can be used per order. If a single pre-paid gift card does not cover the total of your order, we suggest using the balance on the pre-paid gift card to purchase a Zappos Gift Certificate.
The Zappos Gift Certificate can then be used along with a credit card or pre-paid gift card to complete the order. If you have multiple pre-paid gift cards, you will need to purchase a separate Zappos Gift Certificate for each.
Please also note that to use the pre-paid gift card on Zappos, it will need to be registered or activated by following the instructions on the pre-paid gift card itself or on the card’s packaging. Also, some cards may not be eligible for online purchases. Please refer to the company that issued the card for more details.
About
Are there any benefits to having an account with you?
With your Zappos.com account, you will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your Coupons and Gift Cards
How can I get assistance if I need it?
Three Quick and Easy Solutions - We're Here to Help You!
Call the Zappos Customer Loyalty Team (ZCLT): ZCLT is here for you 24 hours a day - 365 days a year. 1-800-927-7671
Text CHAT to: 1-833-927-7898 to chat with the Zappos Customer Loyalty Team by text.
Connect With Live Help: Ask your question right now with a member of the Zappos Customer Loyalty Team. Start a conversation by visiting our contact page.
Is there a way I can learn more about the Zappos Family?
We Are a Service Company That Happens to Sell: We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry. Learn more from the links below:
What are your shipping and return policies?
Zappos.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions. We believe that our customers should not have to pay for domestic return shipping. Your returns back to the warehouse are absolutely free. With our 365-day return policy, there are no special catches or exceptions. For assistance with your return or exchange, please call the Zappos Customer Loyalty Team at 1-800-927-7671.
What kind of selection do you have?
With over 3 million items available, Zappos.com offers one of the best selections anywhere. We add new styles daily, ensuring our selection is always fresh and up to date. If you are able to place an item in your shopping cart, that means it is available for immediate shipment, with a fulfillment rate of over 99.9%.